Bananzia Support
Most questions that reach our team are about a payout that has not arrived yet, and the quickest answer is given in the live chat, which is opened by you from the Contact Support button at the bottom of every page and is staffed around the clock. Written questions and documents are sent to support@bananzia.com, and self-exclusion requests go to a separate address that is handled by us with priority.
Contents
Channels
| Channel | Hours | Best for |
|---|---|---|
| Live chat on the site and in the app | 24/7 | Bonus questions, pending payouts, quick account checks |
| support@bananzia.com | Written replies | Documents, disputes, anything that needs a trace |
| block@bananzia.com | Written replies | Self-exclusion and account blocks |
| Phone | On request | Used by us for identity verification only |
Scroll horizontally to see the full table
How to get a fast answer
- Have your account ID and the e-mail of the account ready before the chat is opened.
- Quote the transaction reference or the exact amount and time of a deposit or withdrawal.
- Attach a screenshot of the error or of the cashier screen when a payment is involved.
- Ask one question per message, so that the answer can be given by us without a follow-up.
- Keep the chat transcript or ask for an e-mail confirmation when a rule is explained to you.
When e-mail is the better choice
Disputes about a bonus, document uploads and any question where you want a written trace are better sent by e-mail than discussed in chat, because the reply is stored on your side and can be quoted later. A useful message contains your account e-mail, the date and amount of the transaction, the name of the game or bonus and a single clear question.
Help pages and policies
The footer of our site links to the terms, the bonus rules, the KYC and AML policies, the withdrawal limits and the responsible gambling page, and most routine questions are answered there before a chat is needed. When an agent's answer appears to contradict a policy, an e-mail confirmation is requested by you, and the written version is the one that is applied by us.
Frequently asked questions
Is Bananzia support available at night in Canada?
Yes, the live chat is staffed around the clock, so a question at any hour in any Canadian time zone is answered without waiting for office hours.
Which e-mail is used for documents?
Documents and written questions are sent to support@bananzia.com, while self-exclusion requests are sent to block@bananzia.com.
Does Bananzia have a phone line?
No public phone number is published, and a phone call is used by us only to verify your identity when it is needed.
How is a payout delay checked?
The transaction reference and the amount are quoted in the chat, and the agent checks whether a bonus wager, a document or the three-request queue is holding it.